14 March, 2006

General:

This website is operated by WYB IT Services Limited (referred to as "wybits/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Order Process :

To order goods through this website you must be at least 18 years of age. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT.

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from WYBITS.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order.

We have the right to refuse at our discretion to supply any goods ordered by you.

Delivery:

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Orders are normally only despatched when every item is in stock. Should the Customer request for the delivery to be by instalments a further carriage charge will be applicable.

Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.

Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Payment :

You can pay by all major UK debit and credit cards. It is imperative that you provide the card holder's name as it is shown on the card, telephone number and address that your card issuer has on file for you. Your order will only be processed once authorisation of your credit / debit card has been properly received. Card fraud is illegal and perpetrators will be prosecuted in all cases.

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

V.A.T:

All prices are shown in £s sterling and do not include VAT.

Product Images / Specifications:

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with products specifications please let us know.

Availability of Goods:

All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a ordered product is out of stock or for any reason we cannot supply the product we will arrange for the order to be cancelled.

We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers' stock availability and delivery dates made by the suppliers' own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products.

Time Limitations for Notification of claims:

Damaged in Transit

As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, WYB IT Services must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose off any of the packaging, as this will be required to affect a claim against the carrier.

We cannot accept any claims for damage if the above time scales are not followed.

Shortages:

It is the Customer's responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery driver's manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customer's responsibility to thereafter notify us within 24 hours of delivery.

Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods:

It is the Customer's responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame; resolution will be by mutual decision.

Non-Deliveries :

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the item(s) has left our premises.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported time scales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Product Warranties:

All brand new products supplied are covered by the terms and conditions of the Original Manufacturers warranty for a period of 12 months or longer if relevant, second hand or refurbished products are covered by the terms and conditions of WYB IT Services warranty for 3 months, this is in addition to the consumer's statutory rights.

Cancellation of Orders:

Orders cancelled after dispatch of the goods will be subject to 20% handling charge and subject to credit only once the items are returned to us and receipted back into our Warehouse. In all instances, goods must be returned as sold, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.

Items No Longer Required (Not applicable for Faulty Goods):

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging, refunds are subject to 20% restocking fee.

The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts/items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in any manner.

We cannot accept the return of opened software packages or consumable items (e.g. ink cartridges, paper, hard drives and memory) you will need to contact the manufacturer directly in these instances.

We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.

Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods.

Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. We reserve the right to reject item(s) that do not meet the criteria laid out above.

Faulty Goods:

If you think that the product you have purchased is faulty, we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.

The handling charge of 20% and delivery costs are charged on return for products which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The handling charge is non-negotiable.

Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly.

Dead on Arrival (DOA):

If a product fails within the manufacturer's DOA period, a replacement product will be offered to you; PC systems will be repaired and not replaced.

Refunds:

If for any reason you are issued with a refund, please note the following:

All refunds will be issued to the same payment method as on the original order.

When a refund is processed, you will receive an email notification.

A refund will usually reach your credit card account within 5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Goods returned within the manufacturer's DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.

The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly to arrange return and refund.

Liability:

Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Force Majeure:

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver:

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability:

In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Condition shall be construed in accordance with English Law.